Thank you for visiting and shopping at www.myfarmertcgl.com. If you are not entirely satisfied with your purchase, we're here to help. Following general returns policy is applicable to all items sold on myfarmertcgl.com. All original packaged items within return window, if fulfils one or more of the following conditions:
a list of items that are not eligible for returns as per the MyFarmer TCGL returns policy
| Category | Items that can’t be returned |
| Grocery and Gourmet | All items included in this category. especially vegetables, fruits, perecialable items or items which have shorter life or expiry date, which can not be returned |
You have 03 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging.
Your item needs to have the receipt or proof of purchase.
In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will notify you on the status of your refund after inspecting the item(s).
Your item needs to have the receipt or proof of purchase.If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund
All replacement orders will be delivered standard shipping speed depending upon the schedule in your area. Delivery orders shall be clubbed together for cost effective shipping /delivery.
The most common reasons for cancelling an order include the following:
You can cancel an order in the following situations :
Depending on your return policy, you'll sometimes need to refund or cancel orders. By refunding orders in a prompt and professional way, you show your commitment to customer service and might encourage the customer to order again in the future.
You can refund an entire order or part of an order. In some circumstances, you can cancel an order and issue a refund.
If you are using MyFarmers Online Payments and you issue a refund, then the amount is deducted from your next available payout. If your payout doesn't have enough funds, then the balance is debited from your bank account on the following business day. A refund usually takes 3 to 5 business days to be credited back to your customer. For more information about issuing refunds with MyFarmer TCGL Payments
Note: If you've received a non-returnable product in a damaged /defective condition, you can contact us within 2 days from the delivery of the product.
Items delivered at home, if customer wishes to return product(s), which are non-refundable, delivery charges or 20% of the bill amount.
Fulfilled by MyFarmer TCGL are eligible for free replacements. If the item you ordered arrived in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product will be issued. Or customer can choose to buy other products.
In order to be eligible for a free replacement, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
Note :
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, postal address, other information ("Personal Information").
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
In no event shall TCGL Agro Industries Pvt Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from
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MyFarmer,TCGL Agro Industries Pvt. Ltd. its subsidiaries, affiliates, and its licensors do not warrant that
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
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